Forum Discussion

alanmorgan7's avatar
alanmorgan7
Tuning in
8 months ago

The level of difficulty in place for cancelling your account is the very definition of a scam.

Want to cancel by phone? You'll get right through to retentions where they'll do their best to obstruct and obfuscate, but of course they don't have the power to actually close your account! No, it has to be someone else. Someone you'll need to wait a very very long time to speak to on the phone of course!


Want to cancel via online chat? Sure no problem, just wait in a queue for multiple hours but never get to the top of the queue!

Who the **bleep** are you guys kidding? It's the very definition of a scam. This type of **bleep** nonsense makes it absolutely crystal clear that not only will I NEVER do business with this company again, I will loudly broadcast to everyone I know to steer clear. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    Cancel by post, signed-for delivery.  It currently costs £3.05, but is well worth it for the satisfaction 🙂

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    If you simply wish to cancel, with no further negotiation or discussion with VM …

    You can cancel your services by post as per info below

    https://www.virginmedia.com/help/cancel-virgin-media

    You can send your leaving request by post to:

    Virgin Media, Sunderland, SR43 4AA

    Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

    If you cancel during a minimum term period VM may charge you early disconnection fees.

    While waiting for a VM forum team reply ...

    You can share your unhappy cancellation experience with OFCOM.

    They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

    https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

    Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

    Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.