Forum Discussion

Pe5's avatar
Pe5
Joining in
5 months ago

TNT sports added without permission.and charged me

Hello.

TNT sports was added overnight to my package. They sent me an e mail confirming it, which I did not do.so phoned up and had it taken off. Then they charged me pro rates. Surely this is illegally practice. I have complained twice now, and still, they insist to charge me. I might have to go to the ombudsman, to get justice. We have never had TNT sports in 15 years, and certainly never subscribed to it. I suspect it has come remotely from their end. Very frustrating to say the least.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    5 months ago

    Hi Pe5,

    Thank you for reaching out to us in our community ands welcome, Sorry to hear you have been charged for TNT which you have advised you did not ask for, so I can look into this for you I have sent you an invite into a private chat, please look out for the white envelope to accept.

    Regards

    Paul.

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        5 months ago

        You are very welcome, please click on the white envelope to join our private chat.

        Regards

        Paul.