We have an update for you on how your complaint is progressing with us. We’ve tried to contact you to discuss in more detail, but we were unable to reach you. We didn’t want to delay things, so we’ve gone ahead and offered a proposed resolution.
We’ve looked into it and here’s what we found: Hi Christophe, Thank you for taking the time to contact us. We appreciate you sharing the concern about the add-on service. I am sorry; I recognise that this can’t have been an easy thing to deal with. As you have notified us, we will certainly look into it and resolve the issue.
Here’s a summary of the complaint outcome and what we propose as a resolution: After reviewing your account, we found no supporting notes regarding the add-on service for your TV package. We recommend contacting our customer service team to discuss this further. You can also scan the QR code to connect with the team directly. You can use this link to check your account and billing: https://www.virginmedia.com/help/accounts-and-billing/broadband-tv-phone. Just to keep you posted, you can check your bill amounts, see upcoming charges, make card payments, view your next direct debit due date, and even download or print bills from the MY VM app. For further help and support, you may head over to https://www.virginmedia.com/help/billing-and-payments. We appreciate the time and patience you have invested in writing to us, and we are looking forward to helping you at the earliest. Once again, thank you for choosing Virgin Media as your service provider. We look forward to restoring your confidence in our services. Take care, and stay safe!.
