on 02-02-2024 13:39
I have broadband only and am within my contract, but I'm not going to need my broadband for a number of months and so the router will be turned off for all this time. Ideally, I'd like to pause the contract rather than cancel as this would mean I don't lose the email addresses I have with Virgin. I don't see an option for doing this on their website - does anyone know if it is an option?
If it's not, I suspect I should notify Virgin to ensure that there are no problems when I turn it back on. Given the amount of time it would be unused for, it wouldn't be suprising for Virgin to think there was a fault. What should I do?
on 02-02-2024 15:58
Hi MissingPlanet,
Thanks for your post and welcome back to the community.
Regarding the query at hand we'd strongly advise to get in touch with our retentions team on 0345 454 1111/150 if calling from a VM landline for further investigation to see if this can be completed.
Warm Regards,