Stilll getting billed after cancellation

[Anonymous]

I have been with virgin for 11 years. I cancelled my contract on 16th November as i was moving home and my partner had talktalk broadband at his address so i didn't need virgin anymore. I got my final bill. I paid it in full. I got another bill lastnight it looks like my contract is still running. How is this possible after cancelling and paying final bill? I was also due a credit of £35 which it looks like they,ve deducted from this latest bill. Does anyone know how to resolve this. Also my mum has taken out a brand new contract at my old address which was supposed to start the day after my contract expired. This is an absolute mess.

[Steven_L · Accepted solution]

Hello shelbi94,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your former account with us. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Anonymous]

ok

[Anonymous]

I just messaged you Steven. Thanks for your reply

[Anonymous]

Thanks for all your help Steven. Everything is sorted now.

[Peregrine1]

Hello Steve_L,

I cancelled my account on 11 November 2024 but have received two invoices. My letter dated 30 November 2024 has been ignored about this has been ignored. My follow up letter dated 17 December 2024 has also not been responded to. The first invoice was for 1 December to 31 December 2024. I received a further invoice dated 1 January 2025 and wrote to you about this on 1 January 2025 and have had no response. 

Can you assist please?

Peregrine1