Forum Discussion

Anonymous's avatar
Anonymous
2 months ago
Solved

Stilll getting billed after cancellation

I have been with virgin for 11 years. I cancelled my contract on 16th November as i was moving home and my partner had talktalk broadband at his address so i didn't need virgin anymore. I got my fina...
  • Steven_L's avatar
    Steven_L
    2 months ago

    Hello shelbi94,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your former account with us. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

Steven_L's avatar
Steven_L
Forum Team
2 months ago

Hello shelbi94,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your former account with us. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

Peregrine1's avatar
Peregrine1
Joining in
24 days ago

Hello Steve_L,

I cancelled my account on 11 November 2024 but have received two invoices. My letter dated 30 November 2024 has been ignored about this has been ignored. My follow up letter dated 17 December 2024 has also not been responded to. The first invoice was for 1 December to 31 December 2024. I received a further invoice dated 1 January 2025 and wrote to you about this on 1 January 2025 and have had no response. 

Can you assist please?

Peregrine1