I was sent a special resubscribe offer by VM, offering a discount on my current package as it was due for renewal.
Catch 1 - nowhere did it mention that some of the channels on the TV bundle would disappear. To quote the email - Same package Same Speed Less Hassle.
ALL LIES. TOTAL LIES. Not the same package, half the speed and a three hours plus and counting hassle on the phone with non English as a first language "customer service" people that make things ten times worse.
How does VM recruit its staff? Set the bar low and only employ people that fail to meet these abysmal standards?
Catch 2 - how hard can it be to answer a simple question? Does the bundle that I have need me to have an O2 mobile contract? After over tow hours on the phone, no definitive answer. I want to bin O2 asap, over priced rip off with non existent customer service - a pattern emerging here? - but have previously been told by VM that without an O2 contract the broadband speed would be downgraded.
Catch 3 - Never answer this question - how many devices are connected to your hub currently?
Despite making it abundantly clear that the pre-contract offer was rejected, my broadband speed was cut as I was told I didn't need a 1Gig connection. Sorry, I will be the judge for that - it was in my contract pre 20 December 2023, and it was in my contract post December 20, 2023. Don't tell me what I need.
Yes a VM employee decided on his own to cut me 1Gig to V500Mb unilaterally, as I had been given a good deal. I didn't ask for this deal VM offered it to me of their own accord.
Litigation here we come.
