2 weeks ago - last edited 2 weeks ago by Corey_C
I was connected to Virginmedia broadband and calls a week ago, but several issues have arisen since then -
You can imagine my disappointment and regret at leaving my old supplier. I hope these problems can be rectified by someone please. Thank you.
Answered! Go to Answer
2 weeks ago
After giving VM Forum Staff the chance to sort the issue out, on this simple, online form, please let the telecoms regulator OfCom know about your experience of contract and switching issues.
Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.
https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring
2 weeks ago
After giving VM Forum Staff the chance to sort the issue out, on this simple, online form, please let the telecoms regulator OfCom know about your experience of contract and switching issues.
Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.
https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring
2 weeks ago
Thank you for your advice
2 weeks ago
Thanks for coming through to us on our Community Forums @DisappointedNow, and a very warm welcome to you!
I'm sorry to hear of the multiple issues experienced with your switching over to Virgin Media from your former provider.
Check out the envelope in the top right hand corner for a private message from me, and I'll seek to combat all issues raised.
Thanks
David_Bn
2 weeks ago
2 weeks ago
Is the private messaging an incredibly slow system? It is now 24 hours later and I am hardly any further forward.
2 weeks ago
a week ago
Thanks for working with me @DisappointedNow, and I'm pleased to have this sorted for you - hopefully if you could change it you'd re-consider your username - Ha!
Do feel free to come back to us if you require any further assistance in relation to faults or billing issues on the account.
All the best,
David_Bn