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Shall I Cancel ?

DisappointedNow
Joining in

I was connected to Virginmedia broadband and calls a week ago, but several issues have arisen since then -

  1. I was told my landline number which we have held for nearly 60 years would be transferred over to Virgin two to three days after installation. It wasn’t. Customer services inform me this will happen on the 23rd of October. Why such a delay?
  2. Under OFCOMS recently introduced “ONE TOUCH SWITCH” I was expecting my old service to end automatically but it is still running in tandem with the new. Customer Services tell me to contact my old supplier which surely isn’t the case under “ONE TOUCH SWITCH”. I do not relish paying for two services at once.
  3. I switched via an offer on Martin Lewis’s Money Saving Expert and was expecting a £100 credit to my account which is confirmed on my order summary email. I have instead received a £35 credit - £65 short!

You can imagine my disappointment and regret at leaving my old supplier. I hope these problems can be rectified by someone please. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

unisoft
Knows their stuff

After giving VM Forum Staff the chance to sort the issue out, on this simple, online form, please let the telecoms regulator OfCom know about your experience of contract and switching issues.

Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.

https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

 

See where this Helpful Answer was posted

7 REPLIES 7

unisoft
Knows their stuff

After giving VM Forum Staff the chance to sort the issue out, on this simple, online form, please let the telecoms regulator OfCom know about your experience of contract and switching issues.

Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.

https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

 

Thank you for your advice

Thanks for coming through to us on our Community Forums @DisappointedNow, and a very warm welcome to you!

I'm sorry to hear of the multiple issues experienced with your switching over to Virgin Media from your former provider.

Check out the envelope in the top right hand corner for a private message from me, and I'll seek to combat all issues raised.

Thanks

David_Bn

Cardiffman282
Problem sorter

You have 7 days left of your 14 day cooling off period. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

DisappointedNow
Joining in

Is the private messaging an incredibly slow system? It is now 24 hours later and I am hardly any further forward.

It is also the weekend mind so allow for shift patterns. DMs are not live chat on here 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Thanks for working with me @DisappointedNow, and I'm pleased to have this sorted for you - hopefully if you could change it you'd re-consider your username - Ha!

Do feel free to come back to us if you require any further assistance in relation to faults or billing issues on the account.

All the best,

David_Bn