I received a Section 21 eviction notice meaning I have to move out of the property at the end of the month. I have already tried to contact the customer service team through webchat and they told me I had to pay the cancellation fee or they could move the direct debit to someone else's account and they pay for it instead. The team were extremely unhelpful and had no compassion for my situation. When I told them about posts I had seen on the forum about similar customer they told me that was not VMs policy and that they were the only team I could talk to about cancelling and did not let me raise a complaint. Treating customers differently is not fair.
This can't be right, the contract will still be in my name and I will be liable for the account. I did not foresee being evicted when I took out the contract? I don't have a new place lined up and I might need to stay with friends and family for a while. I'm really worried about these extra costs on top of finding a new place to live. Really hoping someone whose had a similar issue could advise?
