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Sec21 served, facing homelessness and told to pay extortionate early cancellation fee.

Customer77
Joining in

I've been a loyal and happy customer of Virgin Media for 20 years but am being forced to have to cancel my contract early due to being served a no fault section 21 notice (landlord wants to sell and so is evicting us). Due to current cost of living and housing situation, we have nowhere to go except to stay with family for a while. Spoke to customer service agent on phone, who told me I'd need to pay £500 to cancel the contract! Can't transfer my service because family are already VM customers with similar amount of time left on their contract. I really can't afford to pay this and it feels very unfair given that I have no choice but to cancel- believe me, I would much rather be staying in my house and continuing my contract if I could...! I'd never have signed up to a new 18month contract if I'd have known. The lack of empathy and consideration of mitigating circumstances is very disappointing. Really hoping someone can help to sort this out please. 

1 ACCEPTED SOLUTION

Accepted Solutions

Daniel_Et
Forum Team
Forum Team

Hi @Customer77, thank you for your post and welcome to the Virgin Media Community.

We're really sorry to hear about the situation you find yourself in and that you feel this way.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @Customer77, thank you for your post and welcome to the Virgin Media Community.

We're really sorry to hear about the situation you find yourself in and that you feel this way.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

Customer77
Joining in

Very pleased to say that this has been sorted now. If anyone else is experiencing a similar issue,  it's well worth posting on here- I got a reply very quickly and Daniel has been incredibly helpful and responsive. 

Hi @Customer77, thank you for your kind words.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel