Road collapsing where Virgin Media have installed cabling

[BM1962]

A few years ago Virgin installed cabling in our estate. In the areas where this work was done the road is starting to cave in. I went on-line to complain, but was unable to find the correct way of doing so, as I was not a Virgin customer and also there wasn’t a facility to make this type of complaint.

Can you please advise?

[Client62]

Report this via your local authority's website as a pot hole / road surface issue with a photo of the offending sinkage.

We had similar near us ( not VM related ) sending a convincing photo had it fixed within 10 days.

[Kath_F]

Hi BM1962, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear this has happened and we thank you for bringing this to our attention. We will need to get some details off you in order to get this reported and looked into. Can you please pop back to us with a photo of the issue and also the location in terms of an address?

Thanks,

[BM1962]

Hi Kath,

The location is the cul de sac at 26, 27 and 33 Oldpark Avenue, Ballymena, BT42 1AX.

[Kath_F]

Thanks BM1962.

I've sent the pictures and address over to the relevant teams and once we have any update, we'll be back in touch 🙂

Thanks, 

[BM1962]

Thank you. I look forward to hearing from you soon.

[Matthew_ML]

No worries at all, we will reach out once we have an update. 

[BM1962]

Hi,

I have not received an update. Would you please let me know if there has been any progress regarding this issue?

Thank you.

[unisoft · Accepted solution]

VM know its probably going to be impossible of proving it's them due to the amount of time gone by since they carried out the work. Natural slippage etc, weather and rain could all be blamed.

As client62 said, if its a public road, contact the local authority as they can chat via their own channels to VM over it.

[Carley_S]

We've not received any update as of yet @BM1962 

But we'll raise this to be chased for you and let you know when we've received a response.