Retrieving previous WhatsApp offer

[RonnyMorts]

I'm out of contact so my price has jumped up quite a bit. I've spent many many hours over the last few days conversing with the renewals people on WhatsApp.  Some of these conversations have taken a long time and I've needed to do things meanwhile an have had the conversations ended through inactivity. Some of the offers have been good but I have missed out through needing time to think and check out the package I'll actually receive. The problem is that after having the conversations end I can't get back to the same offer again.

I've panicked about my new price and arranged a new deal with Sky. The equipment arrived from Sky today so I'm ready to switch over. I'd happily take one of the previously offered packages from Virgin. I don't have the appetite to go through hours of conversations starting from scratch again.

Is it worth calling? Or should I cut my losses and switch suppliers?

[Matthew_ML]

Hey RonnyMorts, thank you for reaching out and I am sorry to hear you are having some issues with a  renewal.

Have you checked here to see what deals we can offer you? Cheers 

[RonnyMorts]

I cannot see these offers as I have a disconnection in place

[Martin_N]

If you already have a disconnection this would close off other deals showing. To confirm, when is the disconnection booked in for? Are you now looking to cancel the disconnection and stay with us? 

^Martin

[RonnyMorts]

Thanks for the reply. I received a random email confirming my contract changes. I made contact through WhatsApp and eventually spoke with retentions and agreed a favourable package. Much better than any new customer deals out there at the moment. I couldn't be happier.

[Zach_R]

Hi @RonnyMorts,

Thank you for the update. I'm glad to hear that you've now been able to sort out a deal that you're happy with.

Please do let us know if there's anything more that we can help you with.

Thanks,