Retentions

[Andyk84_24]

Is there a number for rentions uk as i received a call a few weeks ago and they did say the would call me back but i have no ref and no call. My contract is up now and when i call the normal line i am not getting anywhere as.  I would need to get this sorted asap as im away in dec.

[Kath_P]

Hi Andyk84_24, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had issues speaking with the retentions team. There isn't a direct number for the retentions team however you can reach them via 150 / 0345 454 1111.

I can see you're already in a private message with my colleague so if you let him know any issues, he can check things further for you. 

Thanks, 

[Andyk84_24]

any update i again had to phone and i still was unable to speak to anyone to assist they just dont understand.  Who can i escalate this too. The standard vm customer service really is pretty poor you go round explaining the same thing and nothing gets resolved. Had a whole issue month ago and apparently this was sorted calling up again this looks like it was a no. So who do i need to speak to on getting this sorted ideally someone who knows i cant believe i called up and they had nothing noted down on the sytem.

[Andyk84_24]

Hi kath i havent really had a reply or any resolution. Dialing the standard 0345 number is a waste of time as i get no assistance there. I akso requested copy of my vm phone recordings which i have yet to receive can i speak to ramon or Rachel b from the exec team as i dont see this being resolved and this should have been over a month ago

[Tom_W1]

Hi @Andyk84_24 thanks for your reply and we're sorry this is still ongoing for you. 

John is back in the office tomorrow, so please allow him to respond then to your PM.

He will be able to look into getting things sorted for you.

We hope this helps.

Many thanks