Request cancellation but had no email to confirm

I have Virgin BB and landline. I am moving to a different provider on 5th September and had previously asked that my phone number is ported over on 5th September and I have had confirmation of that in text, email and it reflects in my online account.

This morning (19th August) I called up to also cancel the BB as I have just entered the 30 days notice period. I got through to a UK agent and he confirmed my phone would be ported on the 5th September and my BB would be disconnected on 16th September. I was told that I would get an email confirmation but I haven’t as of yet.

Can someone check my account and confirm as I have read some horror stories in this forum relating to cancellations so would like some peace of mind.

Many thanks