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Removing netflix fee from account

Joining in

Hi please can someone help me?!  My package now includes Netflix (I cancelled my separate subscription). On using Netflix on Sunday last a message appeared that I couldn't read, even with glasses. I obviously pressed the wrong button and I now have a charge for which I obviously don't want. I've been on WhatsApp and call handler wasn't helpful and didn't explain how despite me asking. On there over an hour. Said I need to go into my account and change it but for the life of me I can't see what I need to do.  Please can anyone explain how? Thank you


Forum Team
Forum Team

Hi Andarney,

Thanks for posting and sorry to hear there's been some confusion with the billing.

So I can take a closer look at this, I've popped you over a private message.