Refund

[cmclean]

Hi 

im currently £652.74 in credit on my bill, I’ve been told since August that a refund will be processed back to my bank account. 

This refund never arrived into my bank account, spoke to will a T2 manager who said I would get the refund within 48/72 hours, yet again nothing came. 

In early October I was told a cheque had been sent out and would take 48/72 hours, yet again nothing came. 

Ive asked VM customer relations to do a bank transfer and I get told this will take 48/72 hours to appear in my account. 

Im now 4 months on and virgin media refuse to give me my own money of £652.74. 

They always say 48/72 hours for money but it never comes. 

Ive submitted a legal claim 557MC650 in order to recover my funds, safe to say with court costs, legal fees and interest the claim is worth £3,746.51 (to date). 

Has anybody else found it difficult to recover a refund from virgin? 

[Cardiffman282]

I get over 140 results on this forum on a search of "small claims". 

[cmclean]

I’ve demanded a complaint to be opened and to be compensated however just get ignored. 

[Ilyas_Y]

Hey @cmclean Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the poor experience you've had recently with this issue. 😢
After looking through the notes we can see this is in reference to an on-going case which is open with our executive team.

You will have an assigned point of contact for this case, please reach out to them (from the number they have texted you from) and they will be able to assist and advise you further on this.

Kind regards,
Ilyas.

[cmclean]

I’ve never been contacted by the executive team. 

[Gareth_L]

Hello again cmclean

Our executive team will be in contact with you as soon as they can.

With instances like yours, it is out of our hands on our community and will need to be dealt with by the department that has your complaint.

Gareth_L

[cmclean]

Hahahaha ohhhh that BS. 

I’d advise anyone not to go with VM as they fraudulently deny customers to their own money and refuse a refund.