Refund missing

[Rk1984]

I've been awaiting a refund since February. I applied for a fibre line which could not be installed although the availability checker showed my address did have access. I was then charged over £500 for cancellation for a service I couldn't get. 

I've called 4 times and been promised every time a cheque is on the way. It's been over 6 months and nothing has been sent. Everytime I call it's the same story. 

[Beth_G]

Hi Rk1984

Thank you for your post, welcome to the Community Forums!

I'm very sorry that you have been charged for cancelling an account that we couldn't provide services to. This is something I can certainly look into for you.

I've sent you a private message.