Refer A friend fibre

[Sheng]

Hey hoping for help referred a friend for Virgin fibre they received there email about £50 last week but I've had no indication of receiving it yet.

Can someone help 

[David_Bn]

Thanks for reaching out to us @Sheng and welcome back to our Community Forums!

Sorry to hear of the issues you've been facing in regards to the lack of E-Mail from our partners at Aklamio in relation to this deal.

Can you please confirm if you've been able to ensure all folders within your E-Mail inbox have been checked to ensure the desired E-Mail hasn't landed elsewhere?

Thanks

David_Bn

[Sheng]

Hi David 

Have checked everywhere haven't had a stitch, friend has been given instructions on withdrawal etc 

[John_GS]

Morning @Sheng 

Thanks for coming back to the thread. 

Please see here - https://www.virginmedia.com/help/refer-a-friend for the process involved in Refer a Friend.

[Sheng]

Hi John this is how to refer a friend and rejections for claims my friends had the payment I've heard nothing

[Daniel_Et]

Hi @Sheng, thank you for your response.

Has it now been over 60 days since your friend's installation was carried out?

Regards,

Daniel

[Sheng]

Yeah was in during December

[Beth_G]

Thanks for confirming Sheng.

We're afraid that this is a query we cannot assist with further as it lies with Aklamio - please do get in touch with them via the contact methods discussed and they will be able to look into this further.

Let us know how you get on.

[Sheng]

Not seeing how to contact them. Can you give me this information? 

[Ashleigh_C]

Hi there @Sheng 

The contact information is 020 4586 6000 or you can email them at virgin-media@aklamio.com.

Thank you.