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Recontracting

BryanP1
Tuning in

After many years with Virgin and before them with NTL my contract is once again up for renewal so I keep receiving e mails asking to to get a new contract at a special offer however when I try the link I receive the message sorry we cannot find the page I’m looking for

Hows that for a communications firm

It appears that it’s goodbye from me and a hello to we

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

You might get somewhere if you speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms( TwitX Facebk, etc)  too - so try them all.

But you really need to do this by calling in on the usual CS number and follow the prompts for "Thinking of leaving" and then see Andrew’s comments in message 6 of this thread-

https://community.virginmedia.com/t5/Community-Natter/New-contract/td-p/4888761

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

jpeg1
Alessandro Volta

This is reported so often that one can only assume it's a deliberate policy by VM. When customers follow it up they find it's been replaced by a less attractive deal. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.