Recieved Price Increase Letter - Told i would be excempt when took out contract.

[Gords78]

Was expecting them to lie about it tbh, which is exactly why i recorded the call. Which department do i contact about this?

Thanks!

[Matthew_ML]

Hey Gords78, thank you for reaching out and I am sorry to hear this.

Your individual price rise will be specific to you. Some price rises are lower, and some customers will be excluded completely.

Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.

[unisoft]

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@Gords78 wrote:

Was expecting them to lie about it tbh, which is exactly why i recorded the call. Which department do i contact about this?

Thanks!

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Calls to VM are also recorded. Ask for SAR - they then cannot dispute the recording as it came from them. They have 30 days.

See here:

https://ico.org.uk/for-the-public/getting-copies-of-your-information-subject-access-request/