Re activation after cancellation

[Zsmith13]

Hi - I cancelled my services within 7 days of taking them out. I decided to re activate after I had been disconnected and had the discussion with the team on the phone yesterday. They said I’d get email confirmation that my services are being re activated but I haven’t had anything back. 

Can someone please help - I’m without internet currently and need it to work. 

thanks 

[Ayisha_B]

Hi @Zsmith13 👋

A warm welcome to our Community Forums and thanks for your post.

I would love to take a closer look into this so will pop you a PM 📩  now and we can take it from there.

Hope to hear from you soon! 😊

[Cardiffman282]

Why the change of heart? 

[Zsmith13]

Essentially was sold a package that didn’t materialise, but on reflection what they’ve offered is better than sky. 

[Zsmith13]

Can anyone assist with this? I’ve got no response to the latest PM I sent last night verifying my details. 

[newapollo]

Hi @Zsmith13 

The forum Staff work on a rota basis, the same as the agents on the phones. Some of them also work on the social media sites.

Ayesha will reply to you when she is next online and can provide further help.

[Ayisha_B]

Apologies for the delayed response @Zsmith13 

I've just come online now and will respond to your PM right away!