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Re activation after cancellation

Zsmith13
Tuning in

2 weeks ago

Hi - I cancelled my services within 7 days of taking them out. I decided to re activate after I had been disconnected and had the discussion with the team on the phone yesterday. They said I’d get email confirmation that my services are being re activated but I haven’t had anything back. 

Can someone please help - I’m without internet currently and need it to work. 

thanks 

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6 REPLIES 6

Ayisha_B
Forum Team
Forum Team

2 weeks ago

Hi @Zsmith13 👋

A warm welcome to our Community Forums and thanks for your post.

I would love to take a closer look into this so will pop you a PM 📩  now and we can take it from there.

Hope to hear from you soon! 😊

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Cardiffman282
Knows their stuff

2 weeks ago

Why the change of heart? 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Zsmith13
Tuning in
In response to Cardiffman282

2 weeks ago

Essentially was sold a package that didn’t materialise, but on reflection what they’ve offered is better than sky. 

Zsmith13
Tuning in

2 weeks ago

Can anyone assist with this? I’ve got no response to the latest PM I sent last night verifying my details. 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Zsmith13

2 weeks ago

Hi @Zsmith13 

The forum Staff work on a rota basis, the same as the agents on the phones. Some of them also work on the social media sites.

Ayesha will reply to you when she is next online and can provide further help.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ayisha_B
Forum Team
Forum Team
In response to Zsmith13

2 weeks ago

Apologies for the delayed response @Zsmith13 

I've just come online now and will respond to your PM right away! 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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