The e-mail address linked to my old account cannot register for my new account

[savbonura11]

Hi i have this same issue. My virgin account is still linked to my old account number i need to access it to review billing and so forth. 

please could someone help and link my new account to my Virgin account 

TIA

[Matthew_ML]

Hey savbonura11, thank you for reaching out and I am sorry to hear this.

We may need to raise an IT ticket for you if you would like to use the same email, if you wanted to use a new email you can set it up right away.

I will send you a DM either way. 

[Matthew_ML]

Glad we've made a start of getting this corrected for you.