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Re: Homeless/ section 21

Joining in

Hello, My brother (who was the account holder), My husband and I got made homeless in April 2024, I contacted Virgin as soon as i was aware and that we were going into a hostel, They were extremely rude and told us it doesn't matter and that we needed to pay the final bill which was almost £700 (my brother had renewed in January as we didnt know this was going to happen) since being made homeless we have contacted Virgin again and the same response, i tried to set up a payment plan but was hung up on. My brother is autistic and is struggling heavily with this unnecessary debt over his head. I offered to send full proof of homelessness and to work with them but have hit a brick wall. 

Could someone please advice. thank you 


Forum Team
Forum Team

Hi @FrightQueen 

Thanks for posting and welcome to the community.

Sorry to hear of the personal issue.

I'll send you a PM now to assist further.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill