Forum Discussion

NeedAUsername's avatar
NeedAUsername
Joining in
7 months ago
Solved

Random phone number showing in account details. Can't change it.

Hi, I logged into my account to check the phone number and that marketing consent was set correctly but the phone number shown is wrong. It's not a phone number that I recognise. Hopefully this isn'...
  • David_Bn's avatar
    David_Bn
    7 months ago

    Thanks for coming back to us NeedAUsername.

    Let's take a closer look into this for you to see if this can be resolved.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn

Daniel_Et's avatar
Daniel_Et
Forum Team
7 months ago

Hi NeedAUsername 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

Just to confirm, are you experiencing exactly the same issues when trying to make the necessary changes both through the My Virgin Media website and the app?

Please pop back to us at your earliest convenience.

Regards,
Daniel

  • NeedAUsername's avatar
    NeedAUsername
    Joining in
    7 months ago

    Hi,

    I can confirm it doesn't work in the app or through the website. The wrong phone number just keeps coming back.

    Thanks.

    • David_Bn's avatar
      David_Bn
      Forum Team
      7 months ago

      Thanks for coming back to us NeedAUsername.

      Let's take a closer look into this for you to see if this can be resolved.

      Check out the envelope in the top right hand corner for a private message from me

      Thanks,

      David_Bn