Forum Discussion

faizan's avatar
faizan
On our wavelength
29 days ago

Query on renewal and cancelling

Hello,

My 18 month minimum term ends on the 3rd of March, so I've been looking at my options. A renewal option on the myvm site had a renewal offer for a higher speed which I signed up for yesterday. This hasn't reflected yet when i look at my current package on the site/app nor has my speed changed, but as I understand this can take up to 15 days to change me over (wont need new equipment)

My main query though is, the renewal will have a 14 day cooling period where i can cancel without fees from when it activates (as says in contract). If I do cancel within that period, will virgin media revert me back to my old contract with the same term left, or will I fully lose the service? Thanks

  • unisoft's avatar
    unisoft
    Knows their stuff
    29 days ago

    Reverts back to the package before if it still exists. If it doesn't, they will discuss similar package and pricing. For example, a package might not have a specific TV channel as now a standalone premium channel and not included in a bundle.

    A VM staff member is best to confirm though on this specific scenario, but generally the package before with original term left before out of minimum term pricing applies if you then do nothing..

  • Kath_P's avatar
    Kath_P
    Forum Team
    28 days ago

    Hi faizan, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    It's great to hear you've decided to renew your package with us. As mentioned by unisoft, if you exercise your 14 day cooling off period then you will revert back to what you had before changes were made on the account.

    Let us know if you have any further queries or questions. 

    Thanks, 

    • faizan's avatar
      faizan
      On our wavelength
      28 days ago

      Thanks for the reply , 

      I believe my package renewal has been processed as I can see my hub is now giving out the new speeds. 

       

      Could you help me cancel the renewal and revert back to my original contract now please? Thanks

      • Kath_P's avatar
        Kath_P
        Forum Team
        28 days ago

        Hi faizan, 

        This isn't something we can do for you via the Community. You'll need to speak to the team on 150 / 0345 454 1111. 

        Many thanks, 

  • domenic85martha's avatar
    domenic85martha
    Joining in
    28 days ago

    Hello,

    Once the new contract starts, the old one is effectively gone, and canceling would usually mean losing the service entirely unless you negotiate something with them.

    To be sure, I’d recommend contacting Virgin Media and asking if they can reinstate your old contract if you cancel the new one. It’s not their usual policy, but they might be flexible.