Paper bills

[sHxss]

every time I change to paper billing on my account, it changes back to ebilling. Why?

I need an original paper bill for proof of address & change of name, a printed pdf will not count.

[Ayisha_B]

Hi @sHxss 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues updating your bill preferences.

I would love to help you further so will pop you a PM 📩  now and we shall take it from there.

Speak soon!