Paper Bills

[knitting]

Hello

Despite registering in the my virgin media account for e billing, I keep getting charged for paper bills and receiving them in the post.

I have tried calling 150 multiple times and they say its resolved and its not.

My Son sent a request on this forum but was told it can only be resolved via the forum If I register my own account - which I have now.

Can someone from virgin resolve this please ?

[Daniel_Et]

Hi @knitting 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and the poor experience you've had 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[andycox]

I too am having issues with switching off paper bills. Could someone please help me? Or perhaps provide some instructions? Thank you.