Paper Billing

[Ontoyou]

Hi, 

I seem to be the latest customer / victim of the stop charging me paper billing I didn't opt into. 

The advise on here doesn't match the interface of the website for me so can we please cut to the chase and you send me a private message so you can cancel it all for me please. 

Thanks in advance. 

Phil

[BillP54]

I found the same. Seems straight forward when you read the instructions but, as you say, the instructions are incorrect. I've spent an age trying to find the 'e-billing' section in 'my profile'

[Nathan_B]

Hi there @Ontoyou 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've not opted into this but it's come into effect. I'll certainly be happy to help with this so keep an eye out for my PM.

Regards

Nathan

[Steven_L]

Hello BillP54,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and trying to register for e-billing. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L