Overcharging since January

[Gazally]

I have been overcharged for my broadband since January 2024. I got a credit after calling the customer service line for 3 month and again they overcharged the amount they credited and more in following month. Now when I call the help line it connects to various countries call centres and they don't have my account details. Also I never use my phone line as I got it with the broadband package but I am getting call charges too. Call centre guy say it can be cross connections and I have to pay for it. 

Does any one have faced this situation and got their money refunded?

[Steven_L]

Hey Gazally,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account at the moment. 

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L