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Over charged

Paula206
Joining in

4 weeks ago

Hi. New here. Joined VM Essentials in April. Was charged 60 pounds, as expected, on first bill. 20 pounds as normal on second bill then 52 pounds on next bill. Why.

I can't get into my bills details as the system won't accept my email although VM send me info on that email. Help

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3 REPLIES 3

John_GS
Forum Team
Forum Team

4 weeks ago

Hi @Paula206 

Thanks for posting and welcome to the community. Sorry for the bill shock. Have you added any other services/subscriptions to your plan that would explain it? As we do advance bill, it could be a pro-rata charge for example.

I'll send you a PM to discuss this and the online account :).

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Paula206
Joining in
In response to John_GS

2 weeks ago

Hi. Sorted out bill payment and engineer called to fix wall box. Thank-you for your help. 

Paula

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Matthew_ML
Forum Team
Forum Team
In response to Paula206

2 weeks ago

Glad to hear this has been fixed.

I hope you have a lovely rest of the day 🙂

Matt - Forum Team


New around here?

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