Over charged

[Paula206]

Hi. New here. Joined VM Essentials in April. Was charged 60 pounds, as expected, on first bill. 20 pounds as normal on second bill then 52 pounds on next bill. Why.

I can't get into my bills details as the system won't accept my email although VM send me info on that email. Help

[John_GS]

Hi @Paula206 

Thanks for posting and welcome to the community. Sorry for the bill shock. Have you added any other services/subscriptions to your plan that would explain it? As we do advance bill, it could be a pro-rata charge for example.

I'll send you a PM to discuss this and the online account :).

[Paula206]

Hi. Sorted out bill payment and engineer called to fix wall box. Thank-you for your help. 

Paula

[Matthew_ML]

Glad to hear this has been fixed.

I hope you have a lovely rest of the day 🙂