Over Charging

[PWally1]

Since March this year my 86 year old father has been over charged by over £100 per month due to the incorrect expiry of discounts on his package.  Whilst the error has been acknowledged and a rolling credit agreed over whatsapp/webchat nothing was actioned.  Subsequently we have also raised 2 complaints using web forms to have the appropriate credits applied which was acknowledged but not actioned.  Whist we have had a one off credit of £152 applied, the rolling credit is still outstanding. Currently the overcharge is in excess of £300 and increasing by over £100 per month.  As we seem to have exhausted all channels available to resolve this please could anyone advise what more I can do to resolve this.  

[Zach_R · Accepted solution]

HI @PWally1,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that your father is having some complications related to their bundle and their billing. I'm going to send you a private message in a few moments so we can take some details and have a closer look. Please respond to that when you can.

Thanks,