Forum Discussion

PWally1's avatar
PWally1
Joining in
2 years ago
Solved

Over Charging

Since March this year my 86 year old father has been over charged by over £100 per month due to the incorrect expiry of discounts on his package.  Whilst the error has been acknowledged and a rolling...
  • Zach_R's avatar
    Zach_R
    2 years ago

    HI PWally1,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm so sorry to hear that your father is having some complications related to their bundle and their billing. I'm going to send you a private message in a few moments so we can take some details and have a closer look. Please respond to that when you can.

    Thanks,
     

Zach_R's avatar
Zach_R
Forum Team (Retired)
2 years ago

HI PWally1,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that your father is having some complications related to their bundle and their billing. I'm going to send you a private message in a few moments so we can take some details and have a closer look. Please respond to that when you can.

Thanks,