Forum Discussion

CLAREBEAR1's avatar
CLAREBEAR1
Tuning in
1 year ago
Solved

Over Billing!

As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something h...
  • mcornbill's avatar
    mcornbill
    1 year ago

    They are a joke, I'm going through the same nonsense right now, been 3 weeks since they issued me an incorrect eContract. 

mcornbill's avatar
mcornbill
Tuning in
1 year ago

They are a joke, I'm going through the same nonsense right now, been 3 weeks since they issued me an incorrect eContract. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    1 year ago

    Thanks for reaching out to us mcornbill, and welcome back to our Community Forums!

    Sorry to hear of the billing issues you've been experiencing.

    Can you please confirm what has been advised when speaking to our team on this subject?

    On some occasions, the contract may appear to be incorrect but we would make up the difference in charges via a rolling credit.

    Thanks,

    David_Bn