Forum Discussion

charliefoks04's avatar
charliefoks04
Joining in
6 months ago

Order placed but no confirmation email

Hi there, 

I've had the exact same issue and hoping for a similar response. 

Thanks

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    6 months ago

    Hi charliefoks04,

    Thanks for posting and welcome to our community 😊

    So I can get a few more details from you I've popped you over a private message.

    Alex_Rm

    • jonahking995's avatar
      jonahking995
      Joining in
      5 months ago

      I’m having the same issue with no confirmation email and not sure whethet our broadband is even being delivered 

      • Akua_A's avatar
        Akua_A
        Forum Team
        5 months ago

        Hi jonahking995 

        Welcome to our services and community forums. Sorry to hear you have not received your confirmation email / welcome email. We can understand your concern and want to best help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,