OK so you are outside of the minimum contract period (technically, you are never ‘out of contract’ but i know what you mean), honestly your best option is to look around at alternative providers in your area. What do you have now with VM, what can other providers offer, how much, if not exactly the same, could you live with it?
It may well be that VM have accepted you signing up for a new contract, and the lack of it appearing in your pending orders is down to them having the worse Customer Service system in the history of the World. Alternatively you may be joining the queue of customers who report on here that they ‘renewed’ received conformation but VM deny it, again, see worse Customer Service system in history!
Now if you are ‘out of contract’ (you aren’t, but still), it does put you in a massively superior position to negotiate a better deal, simply because you can give VM thirty days notice and walk. If you do that, then chances are that they will come back with a far better offer.
Except there is a chance that they will call your bluff and not, in which case you absolutely have to be prepared to move elsewhere, hence my advice at the beginning to investigate what alternatives are available to you.
