@BrianRostron wrote:
Two weeks have passed, many PM's to the Virgin team, but my issue with "Oops something's gone wrong" remains.
Has anyone else had this this issue and the same delay prior to resolution?
Yes, as per other posts on here, many, many people have experienced the same as you. The truth is that VM’s backend IT system is simply broken, their marketing people push out emails and campaigns offering all sorts of offers, although VM’s back end systems can’t support it. And they know this, because it has been going on for years, yet choose to do nothing about it, presumably because it will cost money to fix!
Do you want a better deal from VM? Are you prepared to take a risk? Cancel, absolutely call VM and cancel, and mean it. Chances are that they will call you back within the 30 day notice period and make you a far better offer. But maybe they won’t and will call your bluff. So do have a backup plan, what alternative suppliers do you have in your area, how much do they cost, what timescales do they offer to install?
