Oops somethings gone wrong

[BrianRostron]

I too am getting the dreaded Oops message. This is when I click on "upgrade package", or look at upgrading broadband speed. Checking this forum and the 'net, it looks like this is a very common issue with Virgin. It actually looks like it may be Virgin company policy. If not, please tell me what the solution is.

Many thanks!

[John_GS]

Hi @BrianRostron 

Thanks for posting and welcome back to the community. 

Sorry to hear of the issue with the online account, I'll send you a PM now to assist further.

Best wishes.

[BrianRostron]

Two weeks have passed, many PM's to the Virgin team, but my issue with "Oops something's gone wrong" remains.

Has anyone else had this this issue and the same delay prior to resolution?

[unisoft]

---

@BrianRostron wrote:

Two weeks have passed, many PM's to the Virgin team, but my issue with "Oops something's gone wrong" remains.

Has anyone else had this this issue and the same delay prior to resolution?

---

This is an amazing feature from VM and at no extra cost.

[BrianRostron]

Pretty much all alternative suppliers are available where I live. As for timescales, and as an example, Sky Q and broadband installation is available within this month..

So no issues with a fall back plan.

[Ashleigh_C]

Hi there @BrianRostron 

We are so sorry that this issue is ongoing but I can see that you are in a PM with a member of our team. Please do continue to chat with them and they will do all they can to help.