Online order not showing

[Dubby59]

My discounted contract is due to end soon so I upgraded my package online and received an order with a confirmation that the service would be actioned within 7-10 days. Nothing has happened for a month and I am finding it impossible to speak to anyone.

[Ashleigh_C]

Hi there @Dubby59 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced an issue chatting with our teams and arranging your new deal! Let me get a private message sent across and we will take a closer look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.