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Not happy No1 helps

Jaypilks
On our wavelength

So I moved house took my full account with me-this included netflix, since I moved and got a new account number my netflix isn't working. I have had this issue since I moved on 22nd October I have spoke to customer services several times was promised will be sorted by Monday just gone, it still not sorted I can't face ringing in anymore to get fobbed off yet again can someone help I just want to be able to use my netflix again that I am paying for!

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Jaypilks thanks for your post although we're sorry to hear of your concerns.

Please allow me to send you a PM so we can investigate further, kindly expect the PM to arrive shortly and respond when you can!
Many thanks

Tom_W

See where this Helpful Answer was posted

5 REPLIES 5

Jaypilks
On our wavelength

I'm having an issue re enabling my netflix after a house move, can you help me possibly please?

It's a thing. See https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-Stopped-after-house-move/m-... 

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Hi @Jaypilks thanks for your post although we're sorry to hear of your concerns.

Please allow me to send you a PM so we can investigate further, kindly expect the PM to arrive shortly and respond when you can!
Many thanks

Tom_W

Jaypilks
On our wavelength

I have not received the PM yet

Thanks for the reply @Jaypilks 

Sorry for this.
I will send one now.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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