Showing results for 
Search instead for 
Did you mean: 

Not allowed to cancel without hefty fee, even though I had email to say I was at end of contract.

Joining in

I had an email in February from VM saying that my contract was at and end. As I was planning on moving in with my partner, I thought "happy days, I'll just cancel.

VM now say the email was a mistake and have forwarded me a copy of the contract that says I cannot cancel until August unless I pay the early termination fee. As I feel I have been misled, I feel that I shouldn't have to.

I have attached a copy of the email. Thoughts?




VM screenshot.png


Forum Team
Forum Team

Hi Nick,

Thanks for posting and welcome to our community 😊

I'm sorry to hear there's been some confusion with your contract, so I can get a few more details from you, I've popped you over a private message.


Many thanks to Alex for sorting this out for me. 

Hi @kikura 

Glad to hear Alex was able to get this sorted for you.

I will be sure to pass on your thanks 😊

If you need anything else, let me know.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs