No welcome email

[Fraserf24]

Hi,

I signed up a couple of days ago and got my order confirmation, and it said we would receive a contract email. Since then I haven't heard anything and the router is due to be delivered on Monday. An I able to check the status of the order? 

Thanks

Fraser

[Molly_T]

Hi Fraser 👋 Welcome to the community forum! 

Thank you for getting in touch - sorry to hear you haven't received any contract email just yet. Sadly we are a bit limited with these kinds of issues via this platform as we can't help with initial sales, or Pre-install issues. 
You can speak to the pre-install team via 📞0800 052 1734  or Sales via 📞 0800 183 1234. 

Hope they get this sorted for you ASAP and your installation goes ahead without a hitch. Please do keep us posted, and we will be here to help if there are any issues once you are installed. 

Wishing you all the best! 🌞