No welcome email

[Mindsmog]

I signed up on 30th April , had pre contract documents, not heard anything else, i mean all my services are working great, i have had to ring twice now asking what my account number is, and noone has sent me them yet, i need my account number so i can create my virgin account.  is this normal you get a new customer and just ignore them? lol 

i have spoke to customer services on phone and been assured i would get an email, still nothing.

any ideas please?

[Kath_P]

Hi innisj, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not yet yet received anything via email. As the equipment has been received, it suggests the agent may have entered your email address incorrectly. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[mdean94]

I have had the same problem with the welcome email. Nothing come through. Please can you help rectify this.

[Matthew_ML]

Hey mdean94, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

How did you place the order was it over the phone, online etc? Cheers 

[David_Bn]

Thanks for reaching out to us @mdean94, and I'm sorry to hear that the welcome E-Mail has not been received.

Sadly we wouldn't be able to generate this for you, but will be able to provide the desired information on the account, that would be contained within the welcome E-Mail.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[Pearle]

Same thing here except we haven’t received our order ,or a welcome email with an account number.

[Matthew_ML]

Hey Pearle, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I will send you a PM to make sure the order has gone through, please keep an eye out for it. Cheers 

[Sammolloy89]

Hello 

I have the exact same issue I have been trying to resolve this over the phone but just going round in circles, I'm getting to the point where I think nit would just be easier to cancel my order. Please any help would be much appreciated 

[Matthew_ML]

Hey Sammolloy89, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I have taken a look and I can see you've spoke to the team since this post, did they manage to help at all?