No welcome email

[Mindsmog]

I signed up on 30th April , had pre contract documents, not heard anything else, i mean all my services are working great, i have had to ring twice now asking what my account number is, and noone has sent me them yet, i need my account number so i can create my virgin account.  is this normal you get a new customer and just ignore them? lol 

i have spoke to customer services on phone and been assured i would get an email, still nothing.

any ideas please?

[Trevinthepark]

Thank you for dealing with my welcome letter e mail, i have the info, however another query, when i tried to sign in using details, it tells me i have registered but need to confirm e-mail in inbox, but i cannot get in to do that.

Thanks

[Trevinthepark]

Thank you for dealing with my welcome letter e mail, i have the info, however another query, when i tried to sign in using details, it tells me i have registered but need to confirm e-mail in inbox, but i cannot get in to do that.

Thanks

[Alex_RM]

Hi Trevinthepark,

Do you mean to say the email address you've registered with you cannot access?

Alex_Rm

[Enaizawa]

Hello,

I also have been having the same problem. I was not given a welcome email, only a pre contract email. I do not seem to have an account number yet I have already paid for my wifi. 

Is there any way I can get my account number so that I can obtain my wifi?

Thanks,

Ena

[Paul_DN]

Hi Enaizawa,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you have no received a welcome Email.

Please can you expand a little on whether you have been installed yet, what you mean by obtain your WiFi?

Regards

Paul.

[Eddiesnm]

Hi there,

I am also having the same issue in which I haven’t received a welcome email to get my account number.I have received my order number but that’s about it. 

The package that I purchased was from virgin media and partners and the package was called the Solus Broadband 1GIG which states to come with a O2 sim. However whenever I call up no one knows that this package exists?

cheers,

Ed

[Fu1]

Having this same problem can' t log in my virgin media account

[Ashleigh_C]

Hi there @Fu1  

Thank you for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue as well, I'll be happy to take a look with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Thank you for chatting with me via the PM @Fu1 and I am glad we have been able to sort now for you.

Please do pop back to the forums in the future should you ever need any help and we will do all we can to help.

[innisj]

Hi, I have also not received my welcome email. My hub has arrived and is working correctly. I signed up by phone and have not received anything with my account number.