No welcome email received

[Dan_philip]

Please help me as well I have the same issue, I'm pretty sure the email was wrong. Now I have had the broadband for almost 6 months kindly do the needful.

[Arissa_H]

Hi Dan_Philip 👋🏼.

Thank you for posting, welcoming you onto our community forum 🤗.

Sorry to see there seems to be an issue with the email not being sent to you ☹.

Are you able to log into your online account at all?

Can you log into the app at all? 

Please can you elaborate what has happened and we can do our best to help. 

[Dan_philip]

Hiya , when I try login to the app it's says i need account number but I didnt recieve a numher eitger through mail or through post and its been a while since I hage had tge modem please help

[Ashleigh_C]

I'm so sorry to hear this @Dan_philip and thank you for confirming.

I'm going to pop you a private message so we can take a closer look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.