No trace of upgrade order on My VM
On Wed 18 December I accepted a text offer to upgrade from 500 mbps to 1 Gbps for £3 extra. I accepted all the legal stuff and got three emails one had subject line 'Your Virgin Media Order' and some...
Forum Discussion
So I now have a contract. A bit different from the initial one. Monthly charges go up from £49 to £53, but (yikes!) £90 from Sunday 28th June 2026 !!! I am surely going to have to watch this the year after next! Is it likely I can negotiate a reduction at that time? Are they mad? The first email (18 Dec) said 'Price from your January 2025 bill £52.00* Price from your July 2026 bill £63.00 (new 18 month contract)'
Hi badoit thanks for your post here in the Community although we're sorry to hear of your concerns.
The increase from 28th June 2026 is in 18 months time, which will be in line with when your contract expires usually as our contracts are 18 months long.
This is very common and usually this will be the time you'd have another contract discussion with us.
Do you need any further assistance as we appreciate you have raised a few concerns earlier on regarding delivery updates?
Many thanks
Hi @Tom_W1 - I guess I just got a shock at the £90 monthly charge after 18 months, but then when I think about it, I have negotiated this particular hurdle more than once over the last 24 years I have had cable internet from Telewest and its successor companies at this address. I understand Yodel are supposed to deliver a Superhub (don't know what version) on Sat 28 December, so I'll see what happens then. I'll look out for the little spanner! 😀 Thanks for replying and I hope you and everyone who has replied have a great Christmas, and a happy New Year. 🎄🍧🍗
