No option on my account to switch to ebilling.

[AAW78]

There’s no option to select ebilling and from looking at other posts on here it seems you have to post on here and wait for somebody from Virgin to contact you. 

[Zach_R]

Hi @AAW78,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having some trouble with your ebilling settings. I'm going to send you a private message in a few moments. Please respond to that when you can and we'll assist you further from there.

Thanks,
 

[Tomg2]

Hi, I am having the same issue, I've been set up for paper bills and being charged for them with no option to switch to paperless billing. Please can someone from Virgin PM me.

[Zach_R]

Hi @Tomg2,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're facing a similar ebilling issue. Please respond to the private message I'll be sending your way shortly and we'll go from there.

Thanks,
 

[Zach_R]

Hi @AAW78,

Thank you for getting back to me via private message. I'm glad that we were able to address and resolve your concerns.

Please do let us know if there's anything more that we can help you with in the future.

Thanks,
 

[Ian809]

I’m having the same issue, I’ve followed all the guides and advise and I don’t have the ebilling option. The only option I have is billing which has no option of changing to ebilling. I need this rectified so I’m not paying £1.75 every month 

[Steven_L]

Hello Ian809,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your billing method. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Glad that I could get this sorted for you and please don't hesitate to get in touch, should you have any further issues.

Thanks,

Steven_L

[JdeSousa]

This is also an issue I have as well. I really hate the paper verisons of bills as they feel like a bit of a waste, followed all the guides I could find but still no luck in sorting this yet. Any fix?

[Ashleigh_C]

Hi there @JdeSousa 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have also faced this issue with the billing service, I'd be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.