No delivery and no contract

[Maxwxll]

I signed up to a new Virgin WiFi contract last week and was expected delivery today which is yet to arrive. I’ve also no received any documents other than Pre-contract documents so do not have an account number even after paying the installation fee. 

Any help would be great.

[jbrennand]

If just waiting on Hub delivery, try the the Sales team on 0800 183 1234 and see what they say

Or call the Pre-installation and delivery team on 0800 052 1734 and see if they know - you can also book a Tech install - they open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday.