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No confirmation email after ordering broadband

dk3g
Joining in

4 weeks ago

Hi,

On 15/09/2024 I ordered a student broadband deal and received pre-contract details/order details. However it says in the email that I will receive a confirmation email with setup date and account number (to make an account for bills) but have not received any further emails. I have checked spam folders etc and nothing. Any help would be appreciated.

Thanks

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2 REPLIES 2

dk3g
Joining in

a month ago

Hi,

I also have the same issue of not receiving any confirmation emails, and I have checked spam etc. Please could I have some assistance?

Thanks

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John_GS
Forum Team
Forum Team

4 weeks ago

Hi @dk3g 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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