Nintendo Switch gift faulty

[LJWakefield]

I’ve received a Nintendo Switch as an offer with our VM package, but the Nintendo Switch is now faulty after a few months.

i have contacted Nintendo and raised a repair request but they won’t accept the return without proof plof purchase or a receipt. 

I have contacted VM many many many times but seem to get nowhere, promised replies in 24/48/72 hours, I receive nothing.

The last time I contacted them, they said they’ll send my contract over, but there is nothing on there saying I received the Switch.

Im banging my head against the wall with this, I just want it repaired. If I just send it back, Nintendo said they’ll charge me as an out of warranty repair.

How on earth do I get VM to send proof of purchase / receipt for this with serial number on? (Even though this is a gift offer on the package)

[Sabrina_B]

Hi @LJWakefield 👋👋.

Thanks for reaching out to us, apologies for the issues that you are having with getting evidence of this as well as the Switch breaking, could you please join me in a private message so that we can look into this with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina