Nintendo Switch free gift stuck in limbo

[NintendoBoy]

Hi,

Signed up to Virgin on 3rd August, installed 31 August, free gift dispatched 19th September, DHL notification received with a "we'll let you know when it's out for delivery". THEN NOTHING. DHL say it has not reached my local depot Virgin said give it until 31/10/24.

It is now 04/11/24 and nobody seems to know or care where my free gift is. Pretty much impossible to speak to an actual person with a genuine understanding for the issue.

Hopefully somewhere on this forum I can get some interaction to a conclusion.

[Gareth_L]

Hello NintendoBoy.Thanks for your first post and welcome to our community.
Sorry to hear you still haven't received your Nintendo Switch.
I'd like to investigate this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L