Hi @Jasmine12344 thanks for posting and welcome to our community.
I'm 100% certain that there will be only one active order when creating a new account. You'd need to speak to our pre installation team on 0800 052 1734 if you wish to cancel or make amendments to a new sales order. However if you'd like us to take a look on your behalf, please do get back to us and we'll reach out to you privately and take some details.
Regards
Lee_R
